Back to all

Royal Oak Customer Detective Work

April 21, 2019

Please wait while the video is loading...

One might say the most challenging part of being an automotive service technician at TLC Custom Exhaust Brakes & Tires is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at TLC Custom Exhaust Brakes & Tires introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to TLC Custom Exhaust Brakes & Tires and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at TLC Custom Exhaust Brakes & Tires know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

TLC Custom Exhaust Brakes & Tires
1735 N Main St
Royal Oak, Michigan 48067
248-541-8300
http://www.tlcautocareroyaloak.com

Need Service?

More articles from TLC Auto Care

Idle Talk about Engines (Causes of Rough Engine Idling)

June 9, 2025

When you slow down at stoplight, your vehicle's idle should be smooth as silk. But what happens when the engine is missing or idling roughly? That's your engine's way of telling you, "Hey, I've got something wrong with me and if you don't get someone to find out what it is, I may not start the n... More

Full Stop (Brake Master Cylinder Replacement)

June 2, 2025

When you step on your brake pedal, you want to feel confident that your vehicles going to stop. If your brakes arent working right, its a risk to your safety and the safety of others on the road. After all, youre driving a machine that weighs thousands of pounds, and you have to be able to stop... More

Light's Out! Trouble Ahead (Exterior Light Bulb Service)

May 25, 2025

Whether or not your exterior light bulbs are all working probably is not at the top of your list when you think about your vehicle. But those exterior lights are more important than you think, and they're vital to your safety and that of other drivers near you. Headlights are important. Not onl... More